Preparation is an investment, and it will be your greatest ally when issues come up in your business. Business will always have a human element, and because there is no perfect human, it's guaranteed that businesses will encounter unforeseen problems.
The best way you can solve these problems is not to be reactive after the issue takes root, but to be proactive by preparing for these problems in advance. Here are some of the actions I've witnessed in my own business that not only helped keep things running smoothly when hurdles came up but even helped to bypass issues entirely and ensure the success of our business.
1. Pair starters with finishers
One of the unexpected difficulties as a business leader is being strategic in how you formulate your teams. Not only does a team's chemistry come down to background and personalities, but the effectiveness of a team is determined by the skills of the people paired together. Some people are great starters — they are always willing to step up to bat and take on extra responsibilities. They're not afraid of an increased workload. However, because of their nature, they could struggle with finishing projects, or they could be spread too thin to follow through.
On the flip side, while finishers won't be the first to raise their hand at taking on an extra workload, they excel at following up and following through. They're the people who are great at executing and making sure a project is completed by a deadline. Rather than punishing starters and finishers in the areas that need improvement, an effective business leader will pair starters with finishers on a team. This takes time and observation to get to know your employees and how they work, but it makes the perfect recipe to avoid problems down the road.
2. End meetings with an action item
Meetings aren't effective if they don't have a solid structure to follow. We noticed a lack of measurable progress coming out of meetings at our own business. I realized we needed to be more intentional with these meetings, so we formulated a plan: Cut the meetings to 30 minutes maximum, assign one person to lead the meeting, and assign another person to email a summary afterward.
The most important change we implemented? Each meeting needed to end with one action item to make the business a little bit better. The action item needed a timeline and designation about who would be responsible for the action item. We didn't restrict them on what the action item needed to be — the action item could make the business run more profitably, make a process faster or smooth out a recurring issue.
This was when we started to see notable improvement coming from these meetings, and it's one of the most proactive measures we've taken in anticipating possible problems in the business.
3. Provide clear guidelines and benchmarks for your employees
Create a culture around winning. People feel good when they accomplish things, so it's your job to ensure there's a structure for getting the work done. For every position you create, outline responsibilities and guidelines that fall upon the employee, and establish benchmarks that will help measure your employee's accomplishments and growth. Clarify what skills and requirements it takes to get the job done in the job description, and make sure they have a robust understanding of this when they start the job.
Connect regularly with employees, and give them feedback on how they're performing compared to the job requirements. You could use metrics like sales numbers, customer satisfaction, the scope or quality of a project's completion or how well they respond to deadlines. Highlight their wins, and emphasize what they're doing well.
People want to get things done simply because it makes them feel good; develop a winning culture by setting reasonable expectations instead of repeatedly dumping tasks on your employees without clear guidelines.
4. Keep open transparency and communication with your team
The single most important thing any business can do to prepare for unforeseen problems is to keep a clear line of communication open. Ask your employees, "what can I do better? How can I make your job easier?" Be open to criticism and willing to act on what they say.
Odds are, this will make your employees more willing to listen and accept criticism from you. If you're showing them you want to improve for their sake, they'll do the same for you. The entire business will function better if everyone is helping each other strive to be the best they can be for the improvement of the company.
Consider asking your employees: Are they in a role that they enjoy? Are they spread too thin to perform? Being transparent in your communication will help take your business to the next level by fixing existing problems and avoiding future issues simultaneously.
Image Credit: Shutterstock
Amid stay-at-home orders, virtual networking has become the norm for making connections. With most people sheltering in place, the majority of events have quickly adapted to digital platforms in order to bring communities together on the internet.
Nowadays, meeting people is often just a few clicks away, as easy as participating in a Zoom call and leaving your contact info in the chat section. While the online space has made it easier to form relationships, when it comes to reaching out to people, the good rules of in-person networking still apply. You wouldn't for example walk up to random speakers at a conference and hand them your business cards. Instead, you would memorize their names, research them online and approach them with a meaningful conversation starter.
As always, being prepared can go very far in social situations. Here are four ways you can get the most out of your virtual events:
Leverage Google or LinkedIn for research
Soon after registering for an event, go back to the agenda and write down the names of the speakers you're interested in talking to. Look them up on Google, LinkedIn and other social networks to find common ground or learn what they've been up to. Make note of the most salient pieces of information and think about how you can incorporate them into your outreach. Doing your homework goes a long way in making the other person comfortable and receptive to hearing from you.
Have something to say
Combined with the event theme, your research should spark some thoughts on how you'd like to engage your speakers. You can easily get someone's attention by preparing thoughtful questions that make them think or feel something. Come up with talking points and specific feedback to share soon after the event.
Be clear on what you want the outcome to be
Have a specific goal for what you want out of interacting with the speakers you're interested in talking to. Would you like to just ask them a question or actually have a one-on-one Zoom call? Are you hoping to turn them into potential mentors, job leads or industry connections? Figure out how they can offer the most value to you and be very articulate about your goal. Be sure to also mention how you can use your resources to support them as well.
Follow-up and/or stay in touch
If you don't hear back from someone after more than a week, feel free to politely follow-up as they might have missed your email the first time. If you do successfully reach them and they offer their time in any way, be sure to not only thank them but also keep in touch in the future. This can mean sending regular updates of what you're doing as well as warm emails to acknowledge their milestones or offer help for upcoming projects.
Just like a friendship, a professional relationship requires constant nurturing. Be intentional. Have something to say and maintain your connection in meaningful creative ways.
Image Credit: GETTY
The past few months of life during the coronavirus pandemic have been a whirlwind of last-minute activity and decisions. Countless employees were suddenly thrust into remote work, changing their calendars on a dime, and many companies had to move in-person gatherings and conferences to virtual meetings.
For instance, the United Nations — known for its formal meetings and conferences — began teleconferencing with mixed results, according to Devex reporting from late April 2020. Not accustomed to working virtually, U.N. employees had to pivot to recover after initial hiccups with online meetings.
A June 2020 Harvard Business Review piece outlines a similar situation for Adobe. The brand had to cancel its annual Nevada convention abruptly in light of the pandemic. Rather than lose the chance to bring everyone together in one physical location, though, Adobe moved its conference online — and more than quintupled the guest list.
Making online miracles out of potential mayhem
Your company might not be as well-known as the U.N. or Adobe, but you’ve likely experienced the need for unplanned, urgent virtual meetings to deal with time-sensitive information during COVID-19. That won’t stop anytime soon.
You’ll continue to be bombarded by all kinds of unexpected information. Budgets will be lost and, in some cases, found. Markets will shift. The government could release regulations affecting your operations. These shifting sands mean you can expect to arrange and execute plenty of last-minute meetings. That can be a tall order, but it’s not too tall if you’re prepared.
Salesforce, as an example, had to switch its March 2020 World Tour Sydney event from an in-person gathering to an online experience with two weeks’ notice. Their leaders stepped up to the challenge and moved everything to a livestream format. The result? The company surpassed the expectations with a record 80,000 participants.
Handling last-minute meetings with confidence
To be sure, Salesforce’s event planning was mostly done. The company could leverage talk tracks, sessions and content, making the move to a virtual stage slightly less arduous. Organizers didn’t need to start from scratch — they just needed to reframe a live experience to fit a digital format.
You might not be as lucky or well-equipped with resources the next time you face an urgent situation that requires immediate communication and collaboration through virtual channels. And that’s OK. You can still successfully host meetings and events online by practicing the three techniques below.
1. Map out a fluff-free agenda and guidelines.
You just realized you need to set up an online gathering. Don’t panic. Instead, channel your nervous energy into creating and disseminating an airtight agenda. Having a set schedule ensures all topics remain relevant to attendees. Plus, you can distribute the agenda ahead of time to encourage ordinarily quiet people to participate more fully by giving them time to think.
While working on the agenda, consider the overall length of your meeting to ensure it doesn’t spin out of control or devolve into endless segments. Thirty minutes is a good baseline. Remember: virtual-meet fatigue is real — real enough to warrant coverage by the BBC. Keep sessions tight, allowing only priority items to make the final cut. It’s easier to schedule a follow-up meeting than force people to stare at their screens for hours.
As a final note, craft meeting guidelines surrounding expected protocol, such as when participants should unmute themselves or whether everyone is required to appear on video. Mention whether you’re archiving and recording the communication to share with anyone who is unable to attend. If you’re worried about this, you can hire a digital producer to facilitate the production aspects and leave you to focus on the content.
2. Divvy up assignments and take a practice run.
Have you ever sat in a meeting without clear leadership or purpose? It’s frustrating and often disastrous. Even if you’re pressed for time, determine who needs to be present and who needs to speak. Figure out who will handle the technical aspects and who will be front and center. Even if you’re planning a seemingly straightforward meeting, outline everyone’s role to prevent missing anything important.
After fleshing out an event management document that includes specific assignments, share it. The more prepared everyone is, the better the event will flow. Oh, and make sure to practice everything from screen-sharing to using touchscreen interactive software. Videos don’t always look flawless when played over teleconferencing platforms. Slide decks can freeze and screens can become pixelated. Technology is designed to make your meetings productive and compelling, but it’s always prudent to give everything a trial run before going live.
3. Answer questions candidly and with empathy.
If you’ve asked attendees for questions in advance, distribute them to every presenter to make Q&A sessions efficient. If you haven’t requested audience questions, try to anticipate the questions participants might ask. Once you have a good idea of what people might want to know, you can consider your responses and write down bullet points. When you’re leading the meeting, answer into the camera with conviction and honesty.
When Facebook CEO Mark Zuckerberg faced 25,000 unhappy workers via a video call in June 2020, he could have prepared and delivered a clear answer in response to concerns about the controversy swirling around the president’s "shoot and loot" posts. He didn’t, according to Vox’s coverage. Instead, he talked about trust with employees, using language that made him seem less like their boss and more like an equally concerned colleague. His words weren’t eloquent, but they spoke volumes because they were authentic. Even though your job is to plan for your last-minute meetings, don’t plan so much that you sound robotic.
It’s tough to pull together an award-winning show without much notice, but it certainly can be done. The next time you’re faced with whipping up an online meeting, take a deep breath and apply the aforementioned best practices. Over time, you’ll get a reputation for hosting every impromptu event just as well as you would have in-person.
Image Credit: Intpro | Getty Images
The distractions of home can make it easy to ignore a virtual event. Give your annual meeting added punch by supporting it with innovative content.
There’s a certain level of commitment to attending a live event.
When someone pays money to register for an annual meeting or tradeshow, they’ve already committed to showing up and taking part in your event. And they’re generally looking forward to discovering a new or familiar place as they interact with their colleagues and peers.
But these are different times, thanks largely to the complexities of COVID-19. What was once live is now virtual. This changes the equation, not only for event organizers and sponsors, but also attendees.
In a webinar study that has some important takeaways for digital events, GoToWebinar finds that virtual marketing events have an attendance rate of just 44 percent. With everything virtual there is to choose from, and everyone working at or near a comfortable couch, how do you make your virtual event stand out as one that must be attended?
DRIVE VIRTUAL ATTENDANCE WITH CONTENT
Here are a few ways it could help your next event:
It can provide an additional funnel. Content can help get people in the door at a time when traditional buzz may be harder to build, which is why it needs to take on a more significant role now. For example, rather than simply sharing ramp-up content on social media a week ahead of the event, consider planning for a more robust build-out months in advance—maybe driven by a vlog, a series of behind-the-scenes newsletters to members, or perhaps even interactive quizzes.
It’s a good way to add context. Often at annual meetings, attendees tend to stumble into breakout sessions based on the title or just to see if they might find a gem—perhaps with the help of a printed conference guide or app. In a virtual context, this sort of self-discovery is a lot tougher to do. Fortunately, content can save the day. A well-considered pre-event strategy can build excitement around your speakers (keynoters and breakout speakers alike) and illustrate your event’s breadth. That can help differentiate your offering from just another glossy webinar.
It can add fresh value to your event. Virtual events pose a clear challenge, since attendees may not give them the same weight as your in-person events. But that’s only the half of it: Sponsors and exhibitors may feel shortchanged without a convention hall to highlight their wares. This is where content can save the day, not only by supplementing the digital event itself—by curating hours of coverage into thoughtful articles and video coverage—but by giving those sponsors and exhibitors effective alternatives to the convention hall. If designed right, a strong content program can offer both attendees and sponsors something very impactful: a leave-behind component (maybe an in-depth curated resource or a piece of swag), that lives on well past the event itself.
MAKE ROOM FOR PRINT, TOO
Considering everything else about most events is already digital, it’s important to think about nondigital content strategies, too. While print content has been less popular than digital content in recent years, ironically, it may be just what the doctor ordered in the current climate—adding much-needed texture to your virtual meeting. There are many directions printed content for a virtual meeting can go.
For example, researchers have found that, in a learning environment, people tend to remember more when they write things down with a paper and pen. This is a clear opportunity to create dedicated notebooks for attendees that you can send to their homes, complete with additional educational resources.
But even before the meeting begins, there are plenty of ways to reach your attendees through print, which offers the personal touch we so desperately crave right now. You can send printed letters or handwritten postcards (perhaps penned by the keynote speaker); create a conference magazine or newsletter; or even offer a “special gift” to attendees pre-event--something political fundraisers are doing a lot these days. It’s a small way to close the gap between a live event and a virtual one.
Physical events give your association the important opportunity to showcase its weight and scale. Virtual events can do the same. They will just require a bit more planning and ingenuity, beyond simply livestreaming presentations, to make it happen. With a carefully crafted content strategy melding both the digital and tangible worlds, you could see success rivaling the good old days of destination meetings.
Image Credit: Gremlin/Getty Images
Membership is open to businesses and organizations interested in increasing visibility and brand awareness in Westchester County and surrounding areas.